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Commercial Support

Although we prefer to regularly maintain your machines, NCM is available on an ad-hoc basis to sort out problems on a call-out basis. Regular customers can be dealt with on a remote-basis, where possible, to save call out and travelling charges.

Ad Hoc

You can call on NCM to repair a specific fault within your system whenever you need to. This is charged at £45 per hour and there is a £10 call out fee.


You can buy NCM services on-account starting with a block of 5 hours on site and 5 hours remote assistance. This gives you a discounted rate of £40 per hour and can be topped up at any time in 5 hour blocks. This service also gains an immediate response from us when you call.

NCM support services include:

  • Virus removal
  • New equipment installation
  • Network survey and tune-up
  • Security evaluation
  • Data back up and retrieval
  • E-mail and web issues
  • General repairs and housekeeping
  • Off-site back up
  • Remote worker systems